Gavin AustinContent at Salesforce: The Knowledgebase Ninjas Podcast EpisodeWhat goes on at Salesforce in terms of technical documentation? Last March, I had the pleasure of being interviewed by Gowri Ramkumar on…2 min read·Dec 2, 2020----
Gavin AustinDigitally Engaged or Digitally Confused?A lot of trends and buzzwords circle around the tech-sphere. Agile, big data, and most recently, digital engagement is in vogue. If you’re…4 min read·May 12, 2020----
Gavin AustininSalesforce EngineeringLessons Learned from Salesforce’s Oldest InternMichelle Chapman-Thurber started out in the technical writing profession as a 41-year old intern.5 min read·Jan 14, 2020--1--1
Gavin AustininSalesforce EngineeringWhy You Should Get to Know Tech WritersWe have more to offer than words.4 min read·May 20, 2019--2--2
Gavin AustinAllen Ginsberg’s Fudgsicle“I had a chance to see Allen Ginsberg read when I was in high school, but I didn’t go because I had to study for a calculus final. Then he…1 min read·Mar 22, 2019----
Gavin AustinI Want to Thank You for Your TweetI want to thank you for your tweet because I didn’t know that you knew so much. Everything has beauty. You are not your job. Failure is…6 min read·Mar 12, 2019--2--2
Gavin AustinThe Purpose of Business Is User Assistance TestingUser Assistance may sound as exciting as tax reform or registering your vehicle at the DMV. But ignoring the topic could cost your…6 min read·Jan 14, 2019----