Content at Salesforce: The Knowledgebase Ninjas Podcast EpisodeWhat goes on at Salesforce in terms of technical documentation? Last March, I had the pleasure of being interviewed by Gowri Ramkumar on…Dec 2, 2020Dec 2, 2020
Digitally Engaged or Digitally Confused?A lot of trends and buzzwords circle around the tech-sphere. Agile, big data, and most recently, digital engagement is in vogue. If you’re…May 12, 2020May 12, 2020
Published inSalesforce EngineeringLessons Learned from Salesforce’s Oldest InternMichelle Chapman-Thurber started out in the technical writing profession as a 41-year old intern.Jan 14, 20201Jan 14, 20201
Published inSalesforce EngineeringWhy You Should Get to Know Tech WritersWe have more to offer than words.May 20, 20192May 20, 20192
Allen Ginsberg’s Fudgsicle“I had a chance to see Allen Ginsberg read when I was in high school, but I didn’t go because I had to study for a calculus final. Then he…Mar 22, 2019Mar 22, 2019
I Want to Thank You for Your TweetI want to thank you for your tweet because I didn’t know that you knew so much. Everything has beauty. You are not your job. Failure is…Mar 12, 20192Mar 12, 20192
The Purpose of Business Is User Assistance TestingUser Assistance may sound as exciting as tax reform or registering your vehicle at the DMV. But ignoring the topic could cost your…Jan 14, 2019Jan 14, 2019