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Gavin Austin

Content at Salesforce: The Knowledgebase Ninjas Podcast Episode

What goes on at Salesforce in terms of technical documentation? Last March, I had the pleasure of being interviewed by Gowri Ramkumar on…

Dec 2, 2020

Content at Salesforce: The Knowledgebase Ninjas Podcast Episode

Dec 2, 2020

Digitally Engaged or Digitally Confused?

A lot of trends and buzzwords circle around the tech-sphere. Agile, big data, and most recently, digital engagement is in vogue. If you’re…

May 12, 2020

Digitally Engaged or Digitally Confused?

May 12, 2020

Published in
Salesforce Engineering

Lessons Learned from Salesforce’s Oldest Intern

Michelle Chapman-Thurber started out in the technical writing profession as a 41-year old intern.

Jan 14, 2020

Lessons Learned from Salesforce’s Oldest Intern

Jan 14, 2020

For Gordy

Calloused feet are the best teacher.

Aug 21, 2019

For Gordy

Aug 21, 2019

Letters to a Landlord

Tuesday, August 26

Jul 31, 2019

Letters to a Landlord

Jul 31, 2019

Published in
Salesforce Engineering

Why You Should Get to Know Tech Writers

We have more to offer than words.

May 20, 2019

Why You Should Get to Know Tech Writers

May 20, 2019

Dear Lawrence Ferlinghetti

Dear Lawrence Ferlinghetti,

Mar 24, 2019

Dear Lawrence Ferlinghetti

Mar 24, 2019

Allen Ginsberg’s Fudgsicle

“I had a chance to see Allen Ginsberg read when I was in high school, but I didn’t go because I had to study for a calculus final. Then he…

Mar 22, 2019

Allen Ginsberg’s Fudgsicle

Mar 22, 2019

I Want to Thank You for Your Tweet

I want to thank you for your tweet because I didn’t know that you knew so much. Everything has beauty. You are not your job. Failure is…

Mar 12, 2019

I Want to Thank You for Your Tweet

Mar 12, 2019

The Purpose of Business Is User Assistance Testing

User Assistance may sound as exciting as tax reform or registering your vehicle at the DMV. But ignoring the topic could cost your…

Jan 14, 2019

The Purpose of Business Is User Assistance Testing

Jan 14, 2019

Gavin Austin

Gavin Austin

Tech writer and @salesforce veteran. Sometimes I speak at conferences or run 100-mile ultramarathons. Opinions: mine.

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